The Journey from ITSM to DSMRobin Purohit

The Journey from ITSM to DSM

In my first year at BMC, I’ve met with 100s of customers and have been amazed at the common passion they have to transform how IT services are delivered, managed, and consumed for a new digital future that is here now. In my previous blog on our new vision for the industry, Digital Service Management: A New Vision for ITSM, I contrasted how digital services are different from IT Services of the past. They need to be mobile-first, intuitive and intelligent, bringing contextual information to people based on who they are, where they are, and what they are trying to do. They provide automated self-service, crowd-sourced collaboration, and are continuously refined at high speed. Traditionally ITSM excellence was focused on benchmarking IT Service Management (ITSM) to industry gold … [Read More]

The Zoo: Dealing with IoT in the Enterprise

The Zoo: Dealing with IoT in the Enterprise

The Zoo: The Internet of Things, IoT, is expected to usher in billions of sensors, devices, and chips. From agriculture to mining, offices to subways, these "things" will help connect most people on earth. They will change our business processes and impact how … [Read More...]

The Internet of Things at Scale

The Internet of Things at Scale

The Internet of Things (IoT) is arguably the single biggest inflection point to hit the Information Technology ecosystem. Ever. We now have the potential to track data on a scale that is hard for humans to imagine. With the release of IPv6 (Internet Protocol … [Read More...]

ITIL Guide

Beginner’s Guide to ITIL

ITIL is a set of best practices for IT Service Management (ITSM) that helps align business needs with IT services. ITIL can be confusing and to help answer ITIL questions BMC has created a complete guide to ITIL. We're covering all the topics you need to … [Read More...]