BMC.com_Gartner-ITSSM_blogKayleigh Kannady
Gartner 2016 Magic Quadrant for ITSSM Tools

The 2016 Gartner Magic Quadrant for IT Service Support Management (ITSSM) Tools is now available. We believe that due to our enhanced solution capabilities and proven ability to execute, BMC was named a leader for the third year in a row! Free Download: Gartner Magic Quadrant for ITSSMDownload The Report IT service support management tools are vital for infrastructure and operations organizations to manage support and delivery of IT services. This research profiles key vendors of enterprise ITSSM tools to help I&O leaders make better selections. In the Magic Quadrant report, Gartner provides detailed evaluations of 10 vendors. BMC Software is named as one of two leaders. Our position is based on the ability to execute and completeness of vision. We are very pleased that … [Read More]

Capacity Management for the Service Desk

This is the final blog in our five-part series on “Delivering a World Class Service Desk.” In our last installment, we explored the issues around outsourcing and offshoring: how to decide whether to do it, and how to make sure it works out. In this … [Read More...]

Is Your House Smarter than Your Mainframe?

Is Your House Smarter than Your Mainframe? Smart homes, which use whole home automation, are decades ahead of their early predecessors — basic security alarms. That’s because they can manage the entire home, instead of just monitoring it. This capability is … [Read More...]

Jiving with Java™ 3: Full Disclosure!

In two previous blogs I examined the state of Java on the mainframe and explored some of the reasons organizations are adopting Java on z.  This blog drills into the challenges IT faces managing Java on the mainframe infrastructure. Conflict between Systems … [Read More...]