7 Signs You’re a Digital Thriver

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Whether your business is an established and trusted old friend or a scrappy and nimble start-up, your relationship to IT could make the difference of future growth or stagnation. Businesses that seamlessly integrate IT into everything they do are able to quickly and consistently adapt to the ever-changing IT landscape – and are better poised to succeed in the future.

We call them digital “Thrivers.” Businesses that isolate IT are not able to create integrated solutions that enhance their users’ experience and accelerate their services. They are the digital “Survivors.” The disconnect between businesses and their IT organization results in “IT friction.”

IDC recently conducted a survey of digital Thrivers and Survivors to see which IT practices set them apart. Based on what they discovered, here are seven signs your business is thriving and avoiding IT friction.

1. Your IT and business teams communicate openly and collaborate regularly.

BMC_7signs_Photos_1Harmony between business and IT is a sure sign your business is moving beyond IT friction. 56 percent of digital Thrivers say IT provides dedicated executive-level individuals to each line of business.

2. You’re saving so much money on IT you are able to focus more time and resources to actually growing your business.

BMC_7signs_Photos_2Ameritas tackled IT friction through smarter, more structured ITSM and unleashed an annual ROI of 96 percent!

3. Your IT guys seek holistic solutions to make the business run more efficiently (instead of fixing issues ad hoc.)

BMC_7signs_Photos_3Automation and self-service tools that allow end-users to handle their own common IT issues frees your IT department to focus on bigger IT solutions.

4. Your business’ IT services can go toe-to-toe with companies that have much larger IT budgets.

BMC_7signs_Photos_470 percent of digital Thrivers surveyed say their IT services are better than Amazon and iTunes.

5. You and your line of business colleagues are very happy with the level of service your IT teams provide.

BMC_7signs_Photos_5Companies that effectively manage IT friction find that they are much more pleased with their IT services. In fact, a whopping 82 percent of digital Thrivers say they are very satisfied with their IT desk support.

6. You are focused on time-to-market, competitiveness, and customer satisfaction.

BMC_7signs_Photos_6While others are focused on operational costs and employee productivity.

7. Your teams work with third platform technologies like mobile devices, the cloud, and big data.

BMC_7signs_Photos_7Third party platforms unchain your business teams from their desks, and IT support for these platforms allows IT to fix issues that arise anywhere and everywhere.

Is Your Business a Digital Thriver?

IDC Friction Report
If you’re a Survivor, learn what to do to move beyond surviving and start thriving. Read the IDC white paper “Moving Beyond the Costs and Risks of IT Friction.”

These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

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Chris Rixon

Chris Rixon

Chris has worked in IT Operations Management technology since 1990, in roles spanning: IT helpdesk, software engineering, consulting, architecture, sales engineering and marketing. Chris joined the Remedy Corporation in 2000 and came to BMC during the acquisition in late 2002.