Service Management Blog

6 Benefits of ITIL

ITIL Guide
Stephen Watts
by Stephen Watts
2 minute read

There are six high-level benefits of ITIL® that are achieved by aligning process areas with a desired business outcome. ITIL focuses on solving business issues rather than just improving IT capabilities.

As a set of practices that imparts practical and strategic guidance for IT service management, the overall goal of ITIL is to improve the business service. The business service will be improved when its support system – the specialized capabilities of the process, people, suppliers, and technology – is optimized.

BMC Helix: Next Generation ITSM

The top six benefits of ITIL are:

  1. Stronger alignment between IT and the business
  2. Improved service delivery and customer satisfaction
  3. Reduced costs through improved utilization of resources
  4. Greater visibility of IT costs and assets
  5. Better management of business risk and service disruption or failure
  6. More stable service environment to support constant business change

The ITIL framework consists of five stages with 26 process areas defined in BMC’s Best Practice Insight Booklets, which provide actionable ideas for your business and further explanation of the benefits of ITIL.

If you’re new to ITIL, check out our Complete Guide to ITIL.

ITIL® is a Registered Trade Mark of AXELOS Limited.

BMC Helix: Next Generation ITSM

BMC Helix ITSM combines the latest in digital and cognitive automation technologies to enable best-practice ITSM principles, helping you to provide intelligent and predictive service management across any environment. Learn more about BMC Helix ITSM

  • Optimized for ITIL® 4
  • Predictive service management through auto-classification, assignment, and routing of incidents
  • Integrations with leading agile DevOps tools such as Jira
  • Delivered in containers to enable operational and cloud deployment efficiencies

ITIL® Best Practice Books

Each free “Best Practice Insights” booklet highlights important elements from the latest version of ITIL® so that you can quickly understand key changes and actionable concepts.
Download Now ›

These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

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About the author

Stephen Watts

Stephen Watts

Stephen is based in Birmingham, AL and began working at BMC Software in 2012. Stephen holds a degree in Philosophy from Auburn University and is currently enrolled in the MS in Information Systems - Enterprise Technology Management program at University of Colorado Denver.

Stephen contributes to a variety of publications including CIO.com, Search Engine Journal, ITSM.Tools, IT Chronicles, DZone, and CompTIA.