6 Benefits of ITIL

There are six high-level benefits of ITIL® that are achieved by aligning process areas with a desired business outcome. ITIL focuses on solving business issues rather than just improving IT capabilities.

As a set of practices that imparts practical and strategic guidance for IT service management, the overall goal of ITIL is to improve the business service. The business service will be improved when its support system – the specialized capabilities of the process, people, suppliers, and technology – is optimized.

The top six benefits of ITIL are:

  1. Stronger alignment between IT and the business
  2. Improved service delivery and customer satisfaction
  3. Reduced costs through improved utilization of resources
  4. Greater visibility of IT costs and assets
  5. Better management of business risk and service disruption or failure
  6. More stable service environment to support constant business change

The ITIL framework consists of five stages with 26 process areas defined in BMC’s Best Practice Insight Booklets, which provide actionable ideas for your business and further explanation of the benefits of ITIL.

If you’re new to ITIL, check out our Complete Guide to ITIL.

ITIL® is a Registered Trade Mark of AXELOS Limited.

Want to learn more about ITIL and develop a best practice framework for your IT services organization?


ITIL Guides
Each “Best Practice Insights” booklet highlights important elements from the latest version of ITIL so that you can quickly understand key changes and actionable concepts for your organization.

These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

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BMC Software

BMC Software

BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management set of IT solutions is designed to make digital business fast, seamless, and optimized. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide intuitive user experiences with optimized performance, cost, compliance, and productivity. BMC solutions serve more than 15,000 customers worldwide including 82 percent of the Fortune 500.