Comments on: 5 ways to promote your Service Desk (and keep your dignity intact) https://www.bmc.com/blogs/5-ways-promote-service-desk-keep-dignity-intact/ BMC Software Tue, 03 Nov 2015 23:59:00 +0000 hourly 1 By: Gayleen Rand Plakunov https://www.bmc.com/blogs/5-ways-promote-service-desk-keep-dignity-intact/#comment-50 Thu, 02 Oct 2014 14:01:00 +0000 http://www.bmc.com/blogs/?p=7353#comment-50 In a past life, I published a quarterly tech newsletter that discussed projects in flight, the benefit to the business lines they were expected to bring, metrics (or statistics) of interest…and most importantly, a feature article about each member of the Technology team. The intent and goal was to humanize the staff, who interacted with most employees over the phone due to the number of remote offices. We found a marked improvement in employee-to-technican interactions once the employee could link a name and voice on the phone to a picture and bit of personal trivia.

Now, in a larger environment, I’m trying to find a way to effect a similar result with a less time-intensive method. I’d love to hear what others have done or are considering.

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By: Paul https://www.bmc.com/blogs/5-ways-promote-service-desk-keep-dignity-intact/#comment-48 Tue, 30 Sep 2014 15:30:00 +0000 http://www.bmc.com/blogs/?p=7353#comment-48 Solid advice Chris. Promotion is definitely something I’ve struggled with in the past as an IT support provider. Certainly laying everything out in a clear planned format is the way to go. Too many still winging it and blaming everything but themselves for their failures.

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By: Peter Armaly https://www.bmc.com/blogs/5-ways-promote-service-desk-keep-dignity-intact/#comment-23 Thu, 28 Aug 2014 17:19:00 +0000 http://www.bmc.com/blogs/?p=7353#comment-23 Good post, Chris. Like many other job roles in our economy, the role of IT professional has to transform into something different, something bigger, than what it’s been in the past. In this hectic messaging world, promoting projects and their accompanying outputs in a smarter and more easily understood way is actually critical. Why? Because the projects can’t truly be considered complete until people use and benefit from whatever was created.

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