BMC(R) Software, Inc. **************************************************************** BMC EDUCATIONAL SERVICES NEWSLETTER The BMC Business School is now BMC Educational Services. What’s in a name you ask? Under new leadership, BMC Educational Services is more focused than ever in providing top quality, industry leading curriculum that is high impact and immediately useful to you. We know that your time is valuable and that time spent in training is a rare opportunity to grow not only BMC Software product skills, but understand core IT processes and how our solutions support them. BMC is an industry leader in core IT process education such as ITIL, CobiT, and ISO/20000. We are unique in our ability to tightly integrate our product courses with the core IT processes they support. All BMC Educational Services instructors are newly trained with ITIL V3. We are very excited about the lifecycle approach that ITIL V3 brings, and are among the first to market with ITIL V3 curriculum. In addition, we are pleased to announce a whole new set of product curriculum that enables companies, and their key personnel, to focus on topics that are core to business success. Please review these new offerings and contact us if you would like to talk to an education service representative. They can help you identify the courses that best fit you and your company’s needs. In closing, I would like to invite you to join us at the BMC USERWORLD event in Vancouver Oct 29 thru Nov 2. Both the main conference and the pre-conference offer a unique chance to learn the latest from the experts and exchange ideas with other IT professionals. Educational Services is hosting a welcome reception for all pre-conference attendees and we hope to see you there! See our special BMC Userworld pre-conference promotion below. Sincerely, Chris Sharp Director Americas BMC Educational Services sharp_chris@bmc.com mailto:sharp_chris@bmc.com ------------------------------------------------ USERWORLD VANCOUVER 2007 BRINGING TOGETHER THE POWER OF I.T. ONCE AGAIN. BMC UserWorld 2007 is the premier educational and user event covering all BMC solutions. Again this year, our UserWorld event will allow IT and business professionals the opportunity to extend their use – and value – of BMC solutions. Something For Everyone If you're a mid-level IT professional, architect, strategist or technical user of BMC solutions, this is your opportunity to meet the experts who innovate the BMC solutions you use every day, exchange ideas with other IT professionals facing similar challenges, and learn everything from product tips to proven strategies you can implement immediately. Browse our pre-conference tutorials. http://www.bmc.com/userworld/vancouver/tutorials.htm Special Promotion: Any student that registers for Pre-Conference Tutorials and a Public Instructor-led course that takes place between July 1, 2007 and December 31, 2007 will receive a free iPod Shuffle TM. To be Eligible: - Must register for training class prior to the Pre-Conference tutorials - Class registration must be submitted by October 22, 2007 - Participant must stop by Educational Service booth at USERWORLD to claim prize LEARN MORE http://www.bmc.com/userworld/vancouver/ -------------------------------------------------------------------------------- BMC Educational Services releases three new ITIL V3 courses in training centers worldwide. ITIL V3: Foundation and Examination http://services.bmc.com/education/register/class_details.cfm?orgin=customer&IDc=1&cid=90180392.0 This three-day course introduces the ITIL and the concept of IT Service Management (ITSM). It outlines the processes required to deliver, measure, and improve IT services. This course also provides a comprehensive look at the concepts and terminology necessary for Foundation level understanding of ITIL V3. ITIL V3: Foundation Upgrade http://services.bmc.com/education/register/class_details.cfm?orgin=customer&IDc=1&cid=90180448.0 This one-day course refreshes a candidate's knowledge of the ITIL V2 concepts that are relevant to ITIL V3. The course also explains concepts and terms that are new to ITIL V3. ITIL V3: Executive Overview http://services.bmc.com/education/register/class_details.cfm?orgin=customer&IDc=1&cid=90180364.0 This one-day course introduces the ITIL and its proven processes for successfully managing IT infrastructures. The course also includes the popular Airport Simulation - BSM International. Gain awareness of ITIL V3 methodologies, concepts, and terminology and become conversant in the business value of ITIL V3. To Learn More and Register, click here http://services.bmc.com/education/register/default.cfm?IDc=1 -------------------------------------------------------------------------------- Additional Course Offerings BMC Service Request Management 2.x: Administering and Configuring http://services.bmc.com/education/register/class_details.cfm?orgin=customer&IDc=1&cid=90180477.0 This supports your Business Service Management (BSM) solutions. This four day course identifies BMC Service Request Management (SRM) product features, concepts, roles, and components. View the course schedule. http://services.bmc.com/education/register/class_details.cfm?orgin=customer&IDc=1&cid=90180477.0 To read more about BMC Service Request Management (pdf) http://www.bmc.com/products/documents/88/05/68805/68805.pdf Learn More & Register http://services.bmc.com/education/register/class_details.cfm?orgin=customer&IDc=1&cid=90174933.0 BMC Remedy Asset Management 7.x: Administering http://services.bmc.com/education/register/class_details.cfm?orgin=customer&IDc=1&cid=90174935.0 BMC Remedy Asset Management 7.x, a part of the BMC Remedy IT Service Management suite, is a fully functional stand-alone software product delivering enterprise level IT asset management throughout an asset's lifecycle. In this course, you learn how to configure and use the Remedy Asset Management 7.x application, built on the BMC Atrium CMDB. Learn more and register http://services.bmc.com/education/register/class_details.cfm?orgin=customer&IDc=1&cid=90174935.0 BMC Remedy Service Desk and BMC Remedy Change Management 7.x: Administering http://services.bmc.com/education/register/class_details.cfm?orgin=customer&IDc=1&cid=90174933.0 This course provides BMC Remedy IT Service Management 7.x administrators with the concepts and hands-on experience to incorporate best practices when configuring and administering BMC Remedy Service Desk 7.x and BMC Remedy Change Management 7.x. Learn more http://services.bmc.com/education/register/class_details.cfm?orgin=customer&IDc=1&cid=90174933.0 -------------------------------------------------------------------------------- If you cannot find the course you are looking for, please contact us. *********************** REGISTER FOR A CLASS TODAY We have a wide selection of classes offered in an area near you. See what's available and register today. REGISTER NOW http://services.bmc.com/education/register/default.cfm?IDc=1 Questions? If you have any questions or would like more information on our education offering, please contact us: North America: 1-800-574-4262 or education@bmc.com. mailto:education@bmc.com New Website Enhancement For your convenience, we have now integrated all Service Management courses into BMC Educational Services. Please bookmark the new URL: http://www.bmc.com/education With BMC Learning Paths, you will find the course that fits your job function and your skill level BMC ATRIUM TM CMDB http://services.bmc.com/education/register/view_learning_path.cfm?orgin=customer&IDc=1&lpthid=1179 BMC Remedy IT Service Management http://services.bmc.com/education/register/view_learning_path.cfm?orgin=customer&IDc=1&lpthid=1716 BMC Configuration Management 7.x http://services.bmc.com/education/register/view_learning_path.cfm?orgin=customer&IDc=1&lpthid=1603 BMC Remedy AR System 7.0 http://services.bmc.com/education/register/view_learning_path.cfm?orgin=customer&IDc=1&lpthid=1589#BMC_Educational_Services_offers_the_following_courses_for_BMC_Remedy_AR_System_7.x Service Impact Management & Discovery Solution http://services.bmc.com/education/register/view_learning_path.cfm?orgin=customer&IDc=1&lpthid=1677 ITIL (IT Infrastructure Library) http://services.bmc.com/education/register/view_learning_path.cfm?orgin=customer&IDc=1&lpthid=2100#BMC_Educational_Services_offers_the_following_courses_for_ITIL®_V._3. BMC Performance Manager http://services.bmc.com/education/register/view_learning_path.cfm?orgin=customer&IDc=1&lpthid=1606 BMC Performance Assurance http://services.bmc.com/education/register/view_learning_path.cfm?orgin=customer&IDc=1&lpthid=1184 BMC CONTROL-M http://services.bmc.com/education/register/view_learning_path.cfm?orgin=customer&IDc=1&lpthid=1604 BMC Identity Management http://services.bmc.com/education/register/view_learning_path.cfm?orgin=customer&IDc=1&lpthid=1715 BMC Service Desk Express http://services.bmc.com/education/register/view_learning_path.cfm?orgin=customer&IDc=1&lpthid=1595 ITIL Foundation and Airsim Blog BMC writer Linda Donovan wrote a blog about her experience participating in an ITIL Foundation Class with Airport Simulation. Read about her experience here. http://talk.bmc.com/blogs/blog-donovan/linda-donovan/ MORE WAYS TO SAVE Learning Passes http://wwm.bmc.com/ct?g=1.spco.cjv.rs.0.myj6.3axs&i=21264&h=1 Purchase education credits and distribute them to your employees, as needed. Learning Bundles http://www.bmc.com/education/servicemgmt/bundlepromo.htm Allows a customer to receive a discount on BMC list price public training classes **************************************************************** BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. 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