| PROGRAM FEATURES* |
| Requirements |
| Revenue Target |
Specific revenue goals for your business planning |
| Annual Business Plan |
A planning process to help you make the most of your partnership |
| Technical Training or Certification |
Skills transfer to help you ensure customer satisfaction and enhance the profitability of your engagements |
| Completion of Sales Training |
Knowledge that helps you build an even more effective sales team |
| Pipeline development and forecasting |
On-line tools to help you and BMC manage the velocity of your sales cycle |
| FEATURED BENEFITS |
| Opportunities |
| Leads on Resale and Services Opportunities through BMC Software's Partner Relationship Management (PRM) system |
Expand your business by taking advantage of BMC Software's state-of-the-art PRM system |
| Eligible for either sub-contracted service engagements or engagements on your own contracts** |
Solution Providers have the option to provide services to their customers using their own contracts |
| Eligible to sell Pre-Paid Maintenance |
Solution Providers can make additional margin by reselling BMC Software Maintenance |
| Eligible for delivery of Level-1 Customer Support** |
Enrich the margin on your engagements and facilitate account control by offering first line support |
| Technical Support |
| Pre- and Post-Sales Support |
Available through your Technical Service Manager (TSM) or Area Channel Technical Manager (ACTM) |
| Expedited Technical Support Access |
Your calls to Tech Support are given priority in the queue |
| Proactive Notification |
Sign up to receive automatic updates on BMC products |
| Ability to order Demo/Trial Software |
Demo software speeds your time-to-solution |
| Access to Technical Support Website |
Gives you visiblity to technical support issues and resolutions for all BMC Software customers |
| Sales Support |
| Access to Field Support Center (FSC) |
Direct contact to BMC Support team for sales-related information |
| * Depending on Geography some requirements and benefits may vary by Program Tiering structure |
| **Additional contract required |
