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BMC Software is pleased to announce that the BMC Solutions Provider Portal (SPP) will be upgraded to a new platform, effective May 15, 2008. SPP provides up-to-date tools, techniques, and technology to accelerate sales efforts around BMC Software solutions. Any relevant FY09 Partner Program information, attachments, and other relevant components have been migrated to the new site.
In preparation for the migration, no new user login names or password will be created prior to May 15, 2008. All current users will be sent a communication including specific instructions on their login and instructions for resetting their password.
Contact Us or Request Partner Program Assistance
Where do I go to register?
Effective May 15, 2008, the BMC Solutions Partner Portal has switched platforms and the registration process. REGISTER NOW >>
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My login does not work anymore.
If your login was created before May 10, 2008, your login may not work because you haven’t been assigned a username and password for the new Solutions Partner Portal (released May 15, 2008). Please REGISTER NOW >> for a new username and password or contact the Solutions Partner Portal team at SPP@BMC.com.
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Why can I log into the EPOD (Electronic Product Download), Customer Support and SABA sites but I can’t get to the Solutions Partner Portal?
Effective May 15, 2008, the BMC Solutions Partner Portal has switched platforms and the registration process. Your old username and password will still work for EPOD, Customer Support and SABA, but you will require a new, separate username for the Solutions Partner Portal.
Please REGISTER NOW >> for a new username and password or contact the Solutions Partner Portal team at SPP@BMC.com.
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Is the login User ID or password case-sensitive?
Your login User ID is not case-sensitive. The password IS case-sensitive.
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What do I do if I change companies?
If you have changed companies please contact SPP@BMC.com
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If a contact has left my company how to I block them from having access to the Partner Portal?
Please email SPP@BMC.com and provide the individual’s name and email address.
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What do I do if I am receiving an ERROR message while using the portal?
Please complete the Partner Program Assistance Form or contact SPP@BMC.com. You will need to include the error message received (you may be asked for screenshots). Also include a detailed explanation of the steps you had taken before receiving the error message.
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How do I gain access to Partner Siebel/PRM?
Please complete the Partner Program Assistance Form. Partner Siebel access is set up on an individual basis. Remember you must first have access to the Partner Portal (see above). Initial Partner Siebel training is required.
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What do I do if my Partner Siebel/PRM is not working?
Please complete the Partner Program Assistance Form. We will verify you are set up correctly and then contact you with further steps.
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Who do I contact to change the contact responsible for assigning Opportunities through Partner Siebel?
Please complete the Partner Program Assistance Form. We will change the contact responsible for receiving and assigning Partner Siebel Opportunities.
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What do I do if I’m having problems using the MDF login (CCI link)?
Please complete the Partner Program Assistance Form. Be sure to include the following:
- Are you using Internet Explorer?
- Can you access the Solutions Partner Portal?
- What email are you using to log into the Partner Portal?
- What is your account Partner Code (CSN #)
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