ProactiveNet Software Acquisition External FAQs
Q.	What did BMC Software acquire?
A.	We acquired privately held ProactiveNet, an industry-leading Service Analytics™ technology company that helps Global 2000 companies achieve and maintain value through the optimization of IT operations and service performance. From assuring service level compliance to streamlining IT operations, ProactiveNet is an essential and cost-effective BSM solution. ProactiveNet is unique in its ability to link SLAs and custom business metrics directly to the performance of the IT infrastructure in real-time. ProactiveNet is targeted for the Enterprise System Management/DSM market. This acquisition includes all ProactiveNet assets, products and intellectual property. All ProactiveNet personnel became BMC employees when the transaction closed.
Q.	Why acquire ProactiveNet instead of developing similar products?
A.	The recent consolidation of NSM vendors and point solutions provides BMC with a window of opportunity to deliver value to customers in the event management market. Customers are being asked by their current vendor to replace their event management products and migrate to a new product set at significant expense. The combination of ProactiveNet and our leading performance, transaction and event management solutions will give BMC customers a strong, simple, intentionally integrated product line with significant business benefits. And, customers can adopt our solution incrementally, with rapid time-to-value.
Q.	How does this acquisition advance BSM?
A.	The ProactiveNet products extend our reach and value to IT organizations, creating a stronger relationship between stakeholders in the ITIL Incident and Problem Management process. With ProactiveNet, BMC can market incident and problem management solutions to new buyers and influencers based on the following value propositions: Service Responsiveness Accelerates IT’s delivery of services to the business Automates proactive detection and resolution processes Service Quality – Improve Service Levels Fixes problems faster Finds problems earlier Prevents problems from occurring Service Cost – Reduce Cost of Operations Deploys rapidly Self-learns baselines and thresholds which lowers maintenance Eliminates costly rule and script maintenance
Q.	What differentiates the BMC BSM offering with ProactiveNet?
A.	ProactiveNet is the only product that can automatically “learn” normal operational performance demands for dynamic threshold settings across complex domains ProactiveNet can exploit domain knowledge but does not mandate pre-defined code books ProactiveNet is the only solution that automates the linkage between problem detection, isolation and resolution, a pre-requisite for full service management ProactiveNet has the broadest data collection and domain coverage for proactive, intelligent event generation ProactiveNet has proactive analysis capabilities, allowing early problem diagnosis and remediation ProactiveNet is the only product that can provide “Intelligent Events” for all major NSM vendors
Q.	Will BMC Software resellers be able to resell the current ProactiveNet products?
A.	Existing BMC partners will not sell the “as is” ProactiveNet product; rather, they will sell BPM Intelligent Events upon its release in October. Further details will be provided to BMC Partners as the launch date of BPM Intelligent Events nears.
Q.	What will happen to the current ProactiveNet Partner contracts?
A.	Current ProactiveNet Partner contracts will be terminated, and these Partners will be invited to apply for the BMC Partner Network Program where each company will be individually evaluated.