BMC Software provides you with practical guidance about key issues in the IT service management area and insight into topics that are top-of-mind for IT professionals today. Please browse our selection of topics below. Please contact us if you have questions or comments about these books.

CMDB | ITIL | IT & Business

Books
CMDB – Are you thinking about investing in a configuration management database (CMDB), but want more details about the benefits it provides? Or, have you already decided to build a CMDB, but need practical guidance on how to proceed? In either case, these books are for you. These books are being sold on Amazon.com, but you can receive a complimentary copy by registering below.
	VIEWPOINT, Focus on: CMDB – This is an informative collection of articles that provides a broad overview of a configuration management database (CMDB).  With contributions from industry experts, BMC partners, and BMC customers, it provides valuable insight into the significant benefits you can achieve with a CMDB, along with recommendations for a smooth implementation.
	VIEWPOINT, Focus on: CMDB Leadership – This second edition of VIEWPOINT provides practical advice for deploying a configuration management database (CMDB) and discusses the capabilities the CMDB facilitates. This publication includes contributions from industry experts, BMC partners, and BMC customers, providing a variety of unique perspectives and covering a broad view of the CMDB.
	Step-by-Step Guide to Building a CMDB – This book, written by renowned IT expert Malcolm Fry and other industry experts, provides a common sense, step-by-step project approach to building a CMDB. Organized into five, easy to follow stages, the book provides practical “how-to” guidance for structuring a CMDB project and successfully delivering a comprehensive, effective, and useful CMDB.  The stages are further divided into 26 discrete steps, each with specific goals and objectives which will help you meet the milestone for each stage.
ITIL – This series of Best Practice Insights booklets focuses on ITIL ® V3. Each booklet highlights key elements of an ITIL core book, and includes commentary on important concepts from BMC ITIL experts. Booklets in the series include:
	Best Practice Insights: Focus on: ITIL® Service Strategy – This booklet provides insights into understanding and making strategic choices that allow IT organizations to outperform competing alternatives.
	Best Practice Insights: Focus on: ITIL ® Service Design – This booklet offers guidance on designing processes to ensure that the IT infrastructure can effectively provide services aligned to business needs.
	Best Practice Insights: Focus on: ITIL ® Service Transition – This booklet provides guidance on taking the output of the service design phase and creating usable services to the business.
	Best Practice Insights: Focus on: ITIL ® Service Operation – This booklet provides guidance on all aspects of managing the day-to-day operation of an organization’s IT services. It also discusses the operational aspects of many processes.
Information Technology and Business – These books offer guidance on important business and technology issues from well-known BMC industry experts.
	VIEWPOINT, Focus on: End-User Experience and Application Performance – This edition of VIEWPOINT includes articles from BMC Software customers, partners, and industry experts discussing the advantages of implementing a transaction management solution, along with recommendations for a successful deployment. It also describes how transaction management fits within the context of overall IT service management.
	VIEWPOINT, Focus on: Service Automation – This edition of VIEWPOINT provides a high-level overview of service automation, useful guidance on implementing a service automation solution, and discusses other topics related to service automation. Learn from the real-world experience of BMC Software customers and partners, and see what industry experts have to say on this topic.
	INNOVATION: The Convergence of Information Technology and Business – This book includes a collection of articles on issues, best practices, and trends that impact information technology and business. The articles are written by members of the BMC Thought Leadership Council and other well-known industry experts. The book includes articles on Business Service Management (BSM); the IT Infrastructure Library (ITIL®); compliance, risk reduction, and security; infrastructure and operations management; virtualization; service support; and applications development, support, and performance.
	INNOVATION: Information Technology and Business – This book offers a collection of thought-provoking ideas and best practices from members of the BMC Thought Leadership Council. These individuals are well-known industry experts in a variety of disciplines, and offer guidance on important business and technology issues.  The book includes articles on utility computing, Web Services, Business Service Management, the IT Infrastructure Library (ITIL®), CMDB implementations, compliance, security, business continuity, change management, software development and managed services.