BMC UserWorld 2007: Day One

View highlights from the first day of BMC UserWorld Vancouver 2007

BMC UserWorld 2007: Day Two

View highlights from the second day of BMC UserWorld Vancouver 2007

BMC Atrium Overview

BMC professionals cover the direction of BMC Atrium Enabling Technologies including the CMDB, BMC Run Book Automation, and the AR System

Service Automation Overview

BMC’s Purnima Padmanabhan presents the new Service Automation strategy

Service Request Management

BMC’s Mitch Myers introduces BMC Service Request Management and IT Service Support strategy

BSM Overview

BMC’s Paul Avenant reviews the BSM strategy for the next 12 - 18 months and much more

ITIL V3 Overview

Sharon Taylor, ITIL Chief Architect, discusses ITIL V3 enhancements

Partner Panel Discussion

Solution Provider Partners discuss the BSM market during the Executive Summit 2007

BSM Delivery Model

BMC’s Craig Harper talks about the importance of a proven delivery model for BSM

BSM and Service Delivery

Forrester Research’s Thomas Mendel and BMC’s Peter Armstrong discuss BSM

BMC Design Criteria for BSM

BMC’s Bob Beauchamp explains the BMC design criteria for BSM in his keynote

IT Simplification

Dell’s Rick Becker explains how they work with BMC to help standardize IT management

ROI of BSM

Forrester Research’s Thomas Mendel discusses how to justify the investment in BSM

Business Services and Processes

IDS Scheer CEO Thomas Volk discusses how BSM ties business services to processes

ITIL V3 Service Design and Transition: Part One

Fox IT’s Vernon Lloyd discusses ITIL V3 Service Design & Service Transition

ITIL V3 Service Design and Transition: Part Two

Fox IT’s Vernon Lloyd discusses ITIL V3 Service Design & Service Transition

ITIL V3 Service Strategy: Part One

Accenture’s Michael Nieves presents an overview of ITIL V3 Service Strategy

ITIL V3 Service Strategy: Part Two

Accenture’s Michael Nieves presents an overview of ITIL V3 Service Strategy

ITIL V3 Service Operation: Part One

Chief ITIL V3 Architect Sharon Taylor presents an overview of Service Operation

ITIL V3 Service Operation: Part Two

Chief ITIL V3 Architect Sharon Taylor presents an overview of Service Operation

ITIL V3 CSI: Part One

Pink Elephant’s George Spalding discusses Continual Service Improvement

ITIL V3 CSI: Part Two

Pink Elephant’s George Spalding discusses Continual Service Improvement

ITIL V3 Implementation: Part One

Pink Elephant’s Gary Case offers practical ITIL V3 implementation advice

ITIL V3 Implementation: Part Two

Pink Elephant’s Gary Case offers practical ITIL V3 implementation advice