Coldwater Creek

Reduces expenses with improved process automation

ITIL Goals

Industry luminary Malcolm Fry covers two ITIL V2 books: Service Support and Service Delivery

Mary Kay

Shares their BMC Atrium CMDB experiences

Selling ITIL

Industry luminary Malcolm Fry explains how to gain acceptance for your ITIL implementation

Teranet

Talks about service delivery

ITIL Business Perspective

Ken Turbitt presents an overview of this ITIL V2 Book

ITIL V3 Service Strategy: Part One

Accenture’s Michael Nieves presents an overview of ITIL V3 Service Strategy

ITIL V3 Service Strategy: Part Two

Accenture’s Michael Nieves presents an overview of ITIL V3 Service Strategy

ITIL V3 Service Operation: Part One

Chief ITIL V3 Architect Sharon Taylor presents an overview of Service Operation

ITIL V3 Service Operation: Part Two

Chief ITIL V3 Architect Sharon Taylor presents an overview of Service Operation

ITIL V3 CSI: Part One

Pink Elephant’s George Spalding discusses Continual Service Improvement

ITIL V3 CSI: Part Two

Pink Elephant’s George Spalding discusses Continual Service Improvement

ITIL V3 Implementation: Part One

Pink Elephant’s Gary Case offers practical ITIL V3 implementation advice

ITIL V3 Implementation: Part Two

Pink Elephant’s Gary Case offers practical ITIL V3 implementation advice

BMC Atrium Overview

BMC professionals cover the direction of BMC Atrium Enabling Technologies including the CMDB, BMC Run Book Automation, and the AR System

ITIL V3 Overview

Sharon Taylor, ITIL Chief Architect, discusses ITIL V3 enhancements