Coldwater Creek

Reduces expenses with improved processes and automation

Siemens

Shares their experiences with BMC ITSM Suite, BMC Atrium CMDB, and more

Service Delivery Metrics

Industry expert Malcolm Fry offers an overview

Service Support Metrics

Industry expert Malcolm Fry offers an overview of ITIL Service Support Metrics

How to Implement BSM

BMC’s Atwell Williams shares BSM lessons that BMC has learned

Service Automation Overview

BMC’s Purnima Padmanabhan presents the new Service Automation strategy

BSM Overview

BMC’s Paul Avenant reviews the BSM strategy for the next 12 - 18 months and much more

ITIL V3 Overview

Sharon Taylor, ITIL Chief Architect, discusses ITIL V3 enhancements

ITIL V3 Implementation: Part One

Pink Elephant’s Gary Case offers practical ITIL V3 implementation advice

ITIL V3 Implementation: Part Two

Pink Elephant’s Gary Case offers practical ITIL V3 implementation advice

BMC Atrium Overview

BMC professionals cover the direction of BMC Atrium Enabling Technologies including the CMDB, BMC Run Book Automation, and the AR System

Standards and Best Practices

BMC s Mary Nugent explores the evolution of BSM standards and best practices