BSM provides best practice guidelines for IT Service Management and the capability of BSM solutions to support these best practices and automate certain activities gives you a significant head start in adopting BSM. In order to obtain the maximum value from BSM solutions, you must be able to take advantage of the capabilities inherent in the BSM tools, and align the organization to the IT processes that will help you to achieve your BSM goals. This requires in-depth knowledge and expertise around the technology, industry best practices, and managing organizational change.

Solution

BMC Consulting Services provides the full range of services for your BSM program. From providing expert guidance for key implementation activities to a full implementation team from planning through to deployment, we can help you to:

• Design and implement integrated IT processes
• Align BSM solutions and the organization with IT processes
• Design and implement a CMDB to support integrated processes and solutions
• Identify and model your organization’s business services and foundation data
• Rapidly design, develop, and deploy BMC solutions
• Manage dependencies between the individual projects that make up your BSM program

Our consultants are ITIL-certified and committed to helping customers adopt and implement effective ITIL processes. Our proven methodology, developed through more than 2,800 implementations, ensures consistent quality and predictable results.

BMC offers BSM Solution Implementation Services for every BMC Route to Value and BSM Workflow.