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BMC Event Management
In today’s complex IT environments, determining which IT events are causing the greatest impact on your business is a common challenge. Your IT organization, like many other enterprises; have accumulated a patchwork quilt of different event monitoring and management tools over time, to accommodate different technologies and applications. As a result, your IT staff is trying to manage an overwhelming volume of events with a multitude of different tools, siloed by technology and application, with different management interfaces, while attempting to understand and resolve problems quickly. This fragmented approach, makes it impossible for you to gain insight into the impact of events on your IT services, consumes far too much valuable staff time, increasing both time to resolution and IT costs, and hinders business impact analysis.
The BMC Event Management solution helps you can solve this challenge by consolidating and focusing on critical problems, threatening the greatest impact to your business services. With BMC Event Management you can detect IT problems, identify performance abnormalities with insight into probable cause, and determine the business impact of events while you minimize downtime, reduce mean time to repair (MTTR), and improve operational efficiencies. With enriched events containing contextual information, you can correlate events across applications and technologies, facilitate problem root cause analysis and reduce the overall amount of information your IT staff has to digest. BMC Event Management helps your staff concentrate on resolving the issue quickly — before there is an impact on your critical IT services.
With built-in interoperability, the BMC Event Management solution integrates third-party performance management solutions, and handles events from a broad set of sources (including mainframes, distributed systems, networks, databases, and applications). The solution translates information used by IT to resolve incidents and problems faster by filtering, prioritizing, enriching, correlating and automatically handling events according to business and operational priorities.
Other benefits include:
- Optimize your existing IT investment by linking business processes and services to the underlying IT infrastructure, and by maintaining this information in a centralized database that is shared across all BMC solutions
- Improve staff efficiency and service availability by automatically prioritizing events according to business importance, allowing your IT operations staff to focus on those issues that have the greatest impact on the business
- Reduce MTTR by filtering and correlating event data to deliver meaningful and actionable information to IT staff
- Enforce and maintain service level objectives (SLOs) by quickly identifying which events put service level agreements (SLAs) at risk
- Reduce second-level calls by providing the service desk with automated notifications that contain IT outages, business impact information, and impacted users
- Increase IT efficiency by eliminating false positives and event overload through advanced probable cause correlation
BMC Event Management provides a direct path to Business Service Management (BSM) by developing meaningful, tangible connections between the IT organization that delivers services and the business constituents who use them. BSM combines best-practice IT processes (such as support for ITIL), automated technology management, and a shared view of how IT resources directly support the business. BSM brings you a step up in service management maturity level: You transition from managing IT from a technology perspective to managing IT from the perspective of the business.
With BSM, you can integrate the goals of IT with the goals of the business to realize such benefits as:
- Reducing cost and risk by optimizing IT processes to meet business goals and objectives
- Improving business agility through streamlined application development to speed delivery of new applications that drive business growth
- Optimizing data center resources to reduce operating costs, while also maximizing performance to meet business
- Ensuring cost-effective regulatory compliance through comprehensive IT controls
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