ITIL Version 2 Resources The following resources provide more information on the BMC solutions and how they align with ITIL Version 2: White Papers and Analyst Reports Strategies to Maximize IT Business Value: Automate and Optimize ITIL Processes (pdf) ITIL and CMDB Synergy: Enhanced Service Management (pdf) Leveraging the Synergy between Identity Management and ITIL Processes (pdf) Combine ITIL and COBIT to Meet Business Challenges (pdf) Measuring Success: A Case Study About Implementing Business Service Management (pdf) BMC Software ITIL Solution Guide (registration required) CMDB: Cornerstone of ITIL-based Integrated Service Support (registration required) BMC Software ITIL Business Perspective (pdf) What Do You Need from a Configuration Management Database (CMDB)? (registration required) Six Guiding Principles to Changing Behavior and Speeding the Adoption of BSM and ITIL (pdf) Pink Elephant and BMC Software Survey Results: ITIL® Best Practices in SAP Environments (pdf) Leveraging the Synergy between Identity Management and ITIL Processes (pdf) ISO 20000: What's an Organization to Do? (pdf) Manage IT from a Business Perspective: Integrate and Automate Best Practices from ITIL (pdf) Can You Really Get ITIL Out of the Box? (pdf) Success Stories ITIL Success Stories Podcasts Ken Turbitt, Best Practices Director - Podcasts Atwell Williams - ITIL Certification Series, Part 1 of 2 - Service Support Atwell Williams - ITIL Certification Series, Part 2 of 2 - Service Delivery Mark Stabler - Embracing Enterprise Best Practice - Aligning IT with Your Business Peter Armstrong - BSM, A Deliberate Revolution Webinars How ITIL and Other Best Practices Can Help You Achieve Your IT Goals (recorded) Training BSM Airport Simulation ITIL Version 2 Learning Path and Courses   Publications BMC Activation Insights Articles Innovation Book: Identity Management: Bringing the People Component to ITIL (pdf) Innovation Book: ITIL Plus COBIT: Formula for Success in IT Governance (pdf) it.news.com.au: Who Says You Can't Get ITIL Out of the Box?  ITSM Watch: ITIL-The Business Perspective Approach   Books Thought Leaderships Books on ITIL (registration required) ITIL Version 2 Solution Guide  (registration required)