BSM Workflows BSM Workflows solve IT challenges that span organizational boundaries through cross-IT process coordination, automation, and a view that spans your enterprise. To successfully address many of the pressing challenges in IT today requires a level of cross-IT coordination that does not yet exist in many organizations. BSM Workflows break down the traditional siloed approach to IT management and help you achieve the cross-IT process integration required to: Accelerate the delivery of new IT services through policy-based configuration automation Quickly identify and resolve infrastructure incidents before they disrupt the business Reduce configuration, support, and compliance costs for client devices Define, measure, and monitor service agreements based on a comprehensive view of service support and service delivery Accelerate the delivery of new applications and reduce the effort of application support and maintenance BSM Workflows are built on an open architecture that provides a shared data repository, unified service model, and common user and reporting interfaces. By leveraging these BMC Atrium technologies, BSM Workflows provide cross-IT process integration based on a single view of the services IT provides to the business. Service Automation  Proactive Incident and Problem Management  Closed-loop Client Management  Unified Service Level Management