Consider these examples of Business Service Management (BSM) impact across a broad spectrum of industries:

• 	As 76% of the IT budget goes to operations, firms that implement BSM can potentially save 25% of their overall IT budget.” “Implementing BSM,” Forrester Research, Inc., April 2006 Read the full independent report (pdf).

  A telecommunications provider increased revenue growth by bringing new end customer services to market, which would not have been possible with their previous IT management approach 
• A government agency cut client billing time from four days to four hours, with a 10-fold increase in their ability to answer questions on the first call
• An energy company reduced the risk of fines and penalties from regulatory agencies and can now satisfy 94 percent of system access requests within 24 hours or less
• A leading insurance company saved $4 million by reducing business application downtime and also reduced customer impact from IT failures by 69 percent in the first year
• A healthcare organization cut in half the time to restore service to the business after IT failures
• A large Canadian bank realized an additional $6 million in profit by cutting their rate of server outages in half and saved $1.2 million by reallocating workload to avoid increasing the number of servers for three years
• A major online financial trading organization is saving more than $4 million dollars in revenue annually by reducing unplanned service downtime by 75 percent and improved incident prioritization for high risk assets
• A leading financial institution has received $1.8 million in benefits from cutting the number of failed changes in half and reducing average technical support call length by 25 percent
• An oil and gas services provider realized nearly $1 million in benefits in the first year of providing a standardized catalogue of IT services to the business
• A large U.S. insurance group has achieved $3 million in benefits from using BSM to adopt ITIL best practices for asset and incident management
• A leading automotive organization realized an ROI of 285 percent, cut downtime in half, trimmed licensing and maintenance costs for servers no longer in use, and achieved a payback period of seven months

For detailed customer studies of BSM impact, read our Business Value Case Studies.