Business executives demand that their IT leaders:

Forrester Research, Inc. defines Business Service Management (BSM) as: Business service management dynamically links business-focused IT services to the underlying IT infrastructure. A business-focused IT service may be a specific IT service or part of a business process, but it must support a significant, visible business metric for a business owner.” BSM Is Coming of Age: Time to Define What It Is, P. O’Neill, with T. Mendel, Ph.D., J. Garbani, R. Iqbal, January 2006 Read the full independent report (pdf).

“Prove the value of IT to the business.”
“Support the business – don’t disrupt it.”
“Talk to me in terms that I understand.”

Meet these executive demands by managing IT from the perspective of the business and by sharing the same goals as the business: grow revenue, lower cost, and reduce risk.

BSM combines best practice IT processes (such as support for ITIL®), automated technology management, and a shared view of how IT resources directly support the business. It is the most effective approach for managing IT from the perspective of the business.