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BMC Solutions for Outsourcers
As businesses continue to outsource various processes within the IT environment, it is becoming increasingly critical for global outsourcers and managed service providers (MSPs) to leverage the solutions they offer to meet customer demands for functionality, security, speed, and flexibility. And, in supporting a high volume of customer clients—each with unique business processes and different IT requirements—outsourcers find they need robust solutions designed to meet their specific business and technological needs.
With BMC Solutions for Outsourcers, you are empowered to manage IT from a business perspective. BMC solutions fit into a heterogonous IT environment and interoperate with your existing IT operations and management solutions to form a more cohesive and manageable foundation to support business needs and optimize existing IT investments. Additionally, an open-architected foundation enables information sharing and centralized management across both BMC and 3rd-party solutions.
Intended to simplify the extensive IT management requirements of large-scale outsourcers, only BMC’s solutions allow you to manage your entire infrastructure from a single console and immediately make decisions based on business criteria. This ability provides serious competitive advantages, such as:
- Critical repair decisions are prioritized according to penalty clauses in SLAs.
- Infrastructure capacity can be measured according to actual end-user response times, not server or network utilization calculations.
- New service offerings can be planned and simulated without effecting actual users.
- The entire IT infrastructure, including client software configurations, can be identified and modeled to help rapidly and automatically understand the impact and resolution of end-user incidents.
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