BMC Solutions for Midsized Business Problem Midsized businesses face many of the same issues as larger enterprises (SLAs, lowering IT costs, managing risk) in meeting the needs of both end users and executives, but they do so with tighter budgets and fewer resources. As a result, many businesses operate in a reactive mode and consequently fail to provide as much value as they could if they operated proactively. Due to these restraints, businesses of this size have a greater need for easy-to-use and easy-to-implement solutions that increase efficiency, transform from reactive to proactive, and improve customer satisfaction levels. Solution Designed to meet the requirements of midsized businesses, automate IT processes, and lower the cost of support operations, BMC offers customizable, browser-based service management solutions that combine best-in-class software with core ITIL® best practices. The easy-to-use and easy-to-install solutions deliver superior service and reduce operational expenses with reporting that provides the data you need to make informed business decisions. Solution Components BMC ITSM Express BMC Service Desk Express Suite BMC Service Desk Express Change Management BMC Configuration Manager Express BMC Configuration Discovery Express BMC Performance Manager Express BMC Knowledge Management Express BMC Service Desk Express Client Services BMC Service Desk Express Wireless BMC Service Desk Express Integration for Microsoft MOM BMC Service Desk Express Integration for Microsoft SMS BMC Alignability for Service Desk Express       Resources IT Service Support Demo Center BMC Service Desk Express Trial (registration required) Midsized Business White Paper Library (registration required) ROI Calculator (registration required) Success Stories Brochures and Datasheets