Information Technology Infrastructure Library (ITIL®) The most widely deployed IT best practice framework is the Information Technology Infrastructure Library (ITIL®). The Value of ITIL ITIL drives business value by helping IT organizations standardized processes, share common terminology, and provide integrated IT service management across the IT organization. BMC and ITIL BMC Software provides software and services to help your organization put ITIL into practice. To implement ITIL best practices, you should: How BMC can help you: Implement ITIL functions together to streamline adoption. BSM Routes to Value help you build IT best-practice excellence across three key disciplines: Service Support, Service Assurance, and Service Automation. Educate your staff on ITIL best practices and processes. BMC offers ITIL courses by a variety of job roles. Leverage a configuration management database (CMDB) to increase sharing and accuracy of information across IT. BMC Atrium CMDB links IT processes together through a common repository with graphical, business-relevant views into the IT Infrastructure. In addition, use BMC expertise to build your CMDB, register to receive the complimentary Step by Step Guide to Build a CMDB. Use BSM solutions to integrate and automate ITIL processes. BMC pioneered Business Service Management (BSM), the most effective approach for managing IT from the perspective of the business. Resources for ITIL View resources on ITIL Version 2. View our resources on ITIL Version 3.