How do you meet daily IT demands and still drive the business?
You do it with Business Service Management (BSM), the most effective approach for managing IT from the perspective of the business. BSM combines best-practice IT processes – such as ITIL® and automated technology management – with a shared view of how IT services support basic business priorities: grow revenue, reduce cost, lower risk. Learn more about the definition of BSM.
As 76% of the IT budget goes to operations, firms that implement BSM can potentially save 25% of their overall IT budget.”
BMC Software originated the term business service management (BSM). As a veteran in enterprise and system management, BMC took the risk of crafting this new space and supporting it with a variety of products - either engineered in-house or acquired. The final result? A solid BSM solution with a great road map and step-by-step approach to reaching BSM.”
BMC Software Aligns IT With The Business To Lead In Business Service Management The Forrester Wave™ Vendor Summary,
Q1 2007 Read the full independent report (pdf).
BMC Software has offered its product portfolio under the BSM banner for several years now, but it is its product portfolio and experience that makes it an industry leader in BSM. All of its service management products and the Atrium CMDB are based on the BSM concept.”
Forrester Research: The Forrester Wave™: Business Service Management,
Q1 2007 by Peter O'Neill and Evelyn Hubbert, March 2007 Read the full independent report (pdf).
Save up to 25% with BSM
With the substantial budget savings that BSM can offer, you have more IT resources to innovate, proactively support, and meet the demands of the business. Learn more about the impact of BSM.
Get Started with BSM
BSM Routes to Value help you build IT best-practice excellence across three key disciplines: Service Support, Service Assurance, and Service Automation.
By applying IT management best practices and an incremental and flexible approach, BSM Routes to Value solve immediate pain points to align your people, process and technology with higher levels of IT maturity and value.
BSM Workflows solve IT challenges that span organizational boundaries through cross-IT process coordination, automation, and a view that covers your enterprise. BSM Workflows can help you:
Accelerate the delivery of new IT services through policy-based configuration automation
Quickly identify and resolve infrastructure incidents before they disrupt the business
Reduce configuration, support, and compliance costs for client devices
Define, measure, and monitor service agreements based on a comprehensive view of service support and service delivery
Accelerate the delivery of new applications and reduce the effort of application support and maintenance
BSM Routes to Value help you build IT best-practice excellence across seven major disciplines to solve immediate pain points. By applying IT management best practices and an incremental and flexible approach, BSM Routes to Value align your people, process and technology to achieve higher levels of IT maturity and value.
Work with a BSM Leader
BSM will transform the way you manage IT, and it is important that you work with the right strategic partner who has the experience necessary to help you avoid common pitfalls and risks, and achieve rapid time to value. BMC provides a comprehensive model for BSM delivery that helps you take incremental steps toward your strategic objectives through all four phases of a successful BSM program: Strategy, Implementation, Value Measurement, and Operation and Optimization. Learn more about the value of BSM with BMC.
Contact Us
Would you like more information about BSM or to attend a BSM briefing?
