Business Service Management Move Beyond “Business as Usual” for IT Customer Spotlight 99 percent of the Fortune 500 and more than 15,000 companies worldwide rely on BMC to control increasing IT complexity, improve service quality, and more quickly meet the needs of their businesses Learn more about the impact of BSM. What if you could cut operations costs by one-third, and reallocate that money to innovation projects? What if you could ensure that IT responds to business decisions more quickly? What if you could create breakthroughs in service quality by finding and fixing IT problems before they affect users? With BMC, you can. Business Service Management (BSM) is the most effective approach for managing IT from the perspective of the business. BSM from BMC helps your IT organization do more of what drives the business and less of what doesn’t. With BSM, you will reduce cost, lower risk of business disruption, and benefit from an IT infrastructure built to support business growth and flexibility. Manage your entire IT infrastructure — Support, automate, and ensure business services across distributed, mainframe, physical, and virtual environments Make better IT decisions — Apply predictive intelligence to improve decision-making and automate actions based on business priorities Automate across IT — Minimize human error, improve compliance, and deliver services faster Partner with the leader — Work with the recognized leader in BSM to implement proven best practices, such as ITIL® “BMC continues to be the BSM reference. BMC’s BSM success is not only based on internal technology or acquisitions; it is actually the convergence of strategic vision, technology buildup, and marketing and sales execution. While BMC may not be the absolute leader in every single category, the whole is far more than the sum of its parts. Putting strategy, technology, and execution together is what makes BMC the BSM Leader.” Forrester Research, “The Megavendors in IT Management Software,” J.P. Garbani and P. O’Neill, May 2008 The BMC Difference BMC was first-to-market with an integration architecture that supports workflows and actions based on shared business service information BSM from BMC is tested and proven BMC is not tied to any hardware or outsourcing agenda, and supports its solutions across mainframe and distributed, physical and virtual platforms BMC’s approach is focused on analytics, predicting and automating resolution to problems before they affect users — rather than just reporting on problems when they happen Unlike other large management software vendors, BMC is entirely focused on delivering BSM Unlike niche vendors, BMC has the breadth of offerings and the integration approach to help you realize the full value of BSM BSM Disciplines BMC Atrium Our incremental approach to BSM is based on three disciplines BMC Service Support    BMC Service Assurance    BMC Service Automation    In each discipline, BMC helps you standardize and automate IT processes to manage IT from a business perspective. To support your comprehensive BSM initiative, BMC provides a service-enabling architecture that discovers, models, and manages business and IT services and processes. BMC Atrium is designed around ITIL best practices, and has been deployed by large enterprises worldwide. BMC Atrium