BMC Service Request Management Problem The service desk is often overloaded with standard requests that limit IT’s ability to focus on critical incidents and restore critical services for the business. To improve IT service efficiency, IT needs to enable end users to directly request new services and track the status of their requests. However, end users often don’t have visibility into what IT has to offer. Solution BMC Service Request Management allows IT to define offered services, publish those services in a Web-based catalog, and automate the fulfillment of those services for their end-user base. With BMC Service Request Management, end users have the ability to help themselves, which reduces the flood of requests the service desk receives. This enables IT to focus on more mission-critical activities, such as resolving incidents related to service failures and restoring critical services. Related Products BMC Service Request Management  Service catalog for "requestable" services Request management/tracking application BMC Atrium CMDB  BMC Remedy Action Request System