BMC User Experience Management Problem Business users don’t care how impressive your statistics are for performance and availability of individual IT infrastructure components. They do care, however, about immediate access to business services when they need them, and fast completion of tasks and transactions while using these services. To meet business users' needs, you have to broaden your perspective. In addition to looking from inside the IT infrastructure out, you must also look from the outside in — from the perspective of your internal and external customers. That’s the only way to experience service levels the way users experience them, and manage service delivery accordingly. Solution BMC User Experience Management helps improve the quality of business services by enabling IT to proactively detect, triage, isolate, and resolve business transaction problems across the enterprise. BMC User Experience Management incorporates the end-user perspective into your Business Service Management (BSM) strategy. By putting yourself in your users' shoes, you are in a far better position to ensure that service delivery meets business needs. Related Products BMC Transaction Management Application Response Time BMC Transaction Management Real Experience Monitor