BMC IT Service Support Differentiators The BMC IT Service Support Route to Value offers the following differentiators: BMC offers the industry’s only complete, integrated architecture for service management today, including Multi-tenancy: BMC is the only company that enables customers to securely leverage a single application instance to serve multiple business units and cost centers across ITIL processes, including unique data and workflows segregated by business unit, cost center and user role. Unified: Only BMC designed all its service support applications and CMDB together from the ground-up on a single platform to create a unified ITIL process model, data model and user interface Flexible: Only BMC separates ITIL process roles and permissions from users and groups across all ITIL service support processes. This improves organizational and process agility at lower solution total cost of ownership with simplified administration including Flexible workflow: Only BMC provides all service support processes on a flexible platform that allows extensive workflow and data model extensions without coding so you can better automate your unique process and policy requirements. The rigidity of other solutions raises total cost of ownership, slows process innovation, and can cause users to “break process” due to tool inflexibility. BMC is the first to offer out-of-the-box closed-loop processes tying together service support workflow and infrastructure management through a proven working model of IT-business dependencies (see BSM Workflows on Proactive Incident and Problem Management, Closed-Loop Change and Configuration Management and Unified Service Level Management.)