Business Service Management (BSM) and BMC Infrastructure Management The BMC Infrastructure Management Route to Value is a fundamental enabler of BSM, because infrastructure aligned and managed based on business services is a prerequisite for aligning IT operations with business priorities. Discover infrastructure and application elements and populate them as configuration items (CIs) in the CMDB Manage infrastructure and application CIs stored in the CMDB Control performance and availability of infrastructure resources enabling business services Detect and prevent service disruptions by proactively monitoring infrastructure components Reduce service disruption by automatically recovering from potential problems before users are affected Prioritize actions based the business impact of any IT event Eliminate boundaries separating IT operations, the service desk, and the business by linking all business-aware service desk and service impact solutions Locate the IT component and event responsible for business outages by isolating the root cause of the service outage