Problem

Since most business functions are tied to the applications that support them, the application management team is typically trapped doing maintenance and support. This reactive approach creates a negative cycle that often fails to improve application performance or quality of service.

Another issue revolves around lack of performance planning. When the performance of business applications is not planned for and designed into the application, poor application performance can negatively affect the business functions that rely on these applications, as well as your revenue, productivity, and end-user experience. In addition, if application management processes are lacking or fail, the business will not realize the expected business benefits from the applications.

Despite these problems, your application management group needs to be able to:

• Prevent business disruption by designing and testing production application performance in development
• Escalate fewer production problems to the development organization

Solution

The BMC Application Management Route to Value provides solutions that ensure custom and packaged applications operate predictably once they are put into production. We help you eliminate the most time-consuming and error-prone steps in isolating the root causes of application performance problems to improve application quality and quickly restore expected application performance. We also help you effectively monitor and manage the entire application stack, including all supporting application infrastructure, such as databases, middleware, operating systems, servers, and networks.