BSM and BMC Identity Management The BMC Identity Management Route to Value contributes to effective Business Service Management (BSM) by linking people with IT resources, processes, and corporate deliverables. Establishing this connection enables organizations to be more effective and proactive in risk management, security and compliance, and impact analysis: Proactive risk management: Identity-aware BSM recognizes people as vital resources, enabling contingencies to be developed in the event of key personnel shortages Effective security and compliance: Identity-aware BSM enables you to reliably determine active users, what they have access to, who approved that access, and how that access is being used Precise impact analysis: Identity-aware BSM allows you to make informed decisions regarding user notification when there are system failures, service degradations, or outages