BSM and BMC Configuration Automation BMC Configuration Automation contributes to Business Service Management by: Automating provisioning policies based on a user’s roles within the business, therefore automating software changes based on business function as well as technical requirements Automating provisioning policies based IT infrastructure’s role in delivering a service to the business, therefore automating software changes based on business needs as well as technical requirements Offering agent-based discovery data that can be integrated to the BMC Atrium CMDB