BMC Asset Management Key Differentiators The BMC Asset Management Route to Value: Uses the CMDB as a physical asset repository Natively integrates with full suite of service support applications > See a complete list  Problem Without business-relevant metrics, the Service Support group is often perceived as a cost center with little proof of the value they offer to the business, even though the Service Group is responsible for keeping the services running and in operation. Due to these responsibilities, this group is often reactive, working within fragmented, semi-manual processes that prevent them from having the time to make process measurements and improvements. In addition, an increased emphasis on compliance and security, as well as the desire to adopt ITIL best practices, increase the responsibility and burden for more process and documentation to support audit requirements. Despite these problems, the Service Support group must: Create credible metrics on cost of support, especially to find right balance/fit with outsourcing as well as meaningful business and metrics for process improvement Develop more efficient, strategic use of staff through better prioritization, process automation, user self-service Develop a clear understanding of services being provided and their infrastructure dependencies Solution The BMC Asset Management Route to Value is a comprehensive, ITIL-integrated solution for physical, financial, and contractual control of your IT assets to reduce asset TCO, mitigate compliance risk, and accelerate CMDB time-to-value. This route to value includes asset lifecycle management, auto discovery, discovery data reconciliation, software title normalization, software usage reporting, and ITIL CMDB with 'single-platform integration of ITIL and IT Asset Management (ITAM)'. The BMC Asset Management solution is natively integrated with best practice ITIL process workflows through a common data model, user interface, workflow engine, and the industry’s leading CMDB, enabling you with several benefits, including the ability to proactively control and monitor asset costs and compliance with integrated data and workflow governing how incidents, problems, changes, requests, and SLAs affect asset portfolios, contracts, and total cost of ownership. Solution Components Related Topics BMC Remedy Asset Management BSM and BMC Asset Management