Business Service Management (BSM) is the most effective approach for managing IT from the perspective of the business. BSM ensures that IT consistently provides the services that deliver the greatest value for your enterprise. With BSM, you will reduce cost, lower risk of business disruption, and benefit from an IT infrastructure built to support business growth and flexibility. Learn more about BSM.
BSM Disciplines
Our incremental approach to BSM is based on three disciplines.
In each discipline, BMC helps you standardize and automate IT processes to manage IT from a business perspective. In addition, each discipline works with the others through BMC Atrium to promote greater IT people and process collaboration in support of your business needs.
BMC Atrium
To support your comprehensive BSM initiative, BMC provides a service-enabling architecture that discovers, models, and manages business and IT services and processes. BMC Atrium is designed around ITIL® best practices, and has been deployed by large enterprises worldwide. Learn more about BMC Atrium.
BSM Delivery Model
To enable you to take an incremental approach to achieving value with BSM, BMC offers the BSM Delivery Model, which is based on BMC and BMC Partner expertise from more than 2,000 successful BSM implementations. Learn more about the BSM Delivery Model.
BMC Services
BMC offers custom consulting and managed services, as well as educational and support services, designed to enable rapid deployment and increase your knowledge of BSM. Learn more about BMC Services.
BMC Partners
BMC has formed strong partnerships with more than 500 technology and solution providers to deliver a comprehensive BSM initiative on a worldwide basis. Learn more about BMC Partners.
The BSM Blueprint shows the relationships among the solution elements necessary for a comprehensive BSM implementation.
The above chart illustrates the BSM Delivery Model and the four stages of a BSM initiative: strategy, implementation, value measurement, and operation and optimization.
Virtualization Management
Control the full lifecycle of virtualization in your data center — from planning to configuration to management — across the broadest range of virtual and physical server technologies. Learn more.
