Resources The following resources provide more information on BMC Managed Services: Datasheets BMC Web Transaction Monitoring On Demand (pdf) BMC Infrastructure and Application Monitoring Service (pdf) BMC Transaction Management Application Response Time Monitoring Service (pdf) BMC Performance and Capacity Management Services (pdf) BMC Remedy ITSM Administration Service (pdf) Related Articles Interview: Managed Services Have Wide Appeal by Phil Muncaster (IT Week Vnunet.com) A Q&A with BMC's Jay Gardner, who explains why hosted services are attracting firms of all sizes Managed Services for IT - When It's Time to Order Out (Software Business) The True Value of Software as a Service (InfoWorld) Software on Demand Is Back in Fashion (East Bay Business Journal) The ASP Reincarnation: Software as a service is growing in popularity among large corporations and small businesses alike for CRM and other applications. (Computerworld) Asia's Managed Services Market on the Rise (ZD Net Asia) COMMENTARY : Outsource to Free Up Staff, Not Cut It (Baseline Magazine) Why SaaS Is Making a Comeback (ASP News) Thought Leadership Podcast: Infrastructure Software as a Service interview with Jay Gardner, Vice President and General Manager for the On Demand Business Unit at BMC Software and Timothy Chou, author of the book "The End of Software" and, most recently, the President of Oracle On Demand Podcast: Service on Demand Podcast interview with Jay Gardner, VP and General Manager for the BMC On Demand business unit Video: Rich Ptak on BMC Managed Services  interview with Rich Ptak of Ptak, Noel & Associates Podcast: At Your Service: Managed Services interview with Chris Johnson, Director of Product Development for BMC’s On Demand business unit