Service Automation Problem IT Operations environments are diverse, distributed, and vastly complex – three factors that make these environments difficult to manage. In addition, the IT Operations team must have the flexibility needed to meet business-critical demands, such as adapting to ever-changing competitive threats, and market opportunities. However, without the automation of operational processes, it is difficult to be flexible or even maintain the performance and availability of the mission-critical infrastructure. Solution BMC Service Automation is a set of integrated solutions for robust automated configuration management that reduces IT resource constraints and dramatically improves IT flexibility through policy-based workflow automation and orchestration. Through the automation and orchestration of the interactions between people, process and technology, BMC Service Automation enables a reduction in IT costs and accelerates the delivery of new IT services. Solution Components BMC BladeLogic Operations Manager BMC BladeLogic Application Release Manager BMC Configuration Automation for Networks BMC Configuration Automation for Clients BMC Performance Assurance for Servers BMC Run Book Automation Platform       Related Solutions BMC Incident and Problem Process Management BMC Service Request Management BMC Distributed Infrastructure Performance and Availability Management BMC Mainframe Infrastructure Performance and Availability Management BMC Event Management  BMC Service Impact Management  BMC Performance Analysis and Capacity Management (Distributed) BMC Performance Analysis and Capacity Management (Mainframe)

Analyst Reports EMA: BMC Software Acquires BladeLogic (pdf) Ptak, Noel & Associates: BMC Configuration Automation for Networks 5.1 (pdf) Ptak, Noel & Associates: BMC’s Service Automation Strategy Links IT Operational Efficiency with a Business Service Perspective (pdf) EMA: BMC Announces Intent to Acquire Emprisa Networks (pdf) Featured Demo BMC Service Automation Featured White Papers Service Automation Solutions Brief (pdf) IT-Business Alignment: The Potential of Run Book Automation (pdf) Best Practice Operations Management for System Virtualization (registration required) > View all resources