Business Service Management White Papers 2006 What Do You Need from a Configuration Management Database (CMDB)? (registration required) Enterprise Management Associates: BMC Evolves Identity-Aware Business Service Management (pdf) Forrester Research: Implementing BSM (pdf) Achieve Utility Computing Results Today (pdf) Beyond Disaster Recovery: Protecting Mainframes to Ensure Business Continuity (pdf) 2005 Tech Republic: Business Service Management in 2005 (registration required) The Well-Managed Web Service (pdf) From Managing Boxes to Managing Business Processes: The Evolving Role of IT Service Management (pdf) Best Practices White Paper: Building Business Value Faster with Managed Services (pdf) Taking IT to the Next Level with Business Service Management (pdf) BMC® Performance Manager: A Foundation for Business Service Management (pdf) Connect the Dots between the Service Desk and IT Operations for Improved Business Service Delivery (registration required) IDC: Implementing Business Service Management: BMC Software's Routes to Value Approach (registration required) 2004 Business Service Management Benchmarking Study Stage II (registration required)