Proactive Incident and Problem Management Problem Due to cost-cutting, technology silos, and the lack of repeatable best practice processes, most IT Support groups remain in a reactive mode – struggling to respond efficiently to incidents that have already occurred. And when you add the mounting pressure from service level agreements (SLAs), there is little opportunity or ability for your IT Support group to proactively prevent future incidents or improve the overall quality of service. Solution BMC solutions for Proactive Incident and Problem Management help you quickly identify and resolve infrastructure incidents before they become larger issues, so you can further reduce the number, duration, and severity of business disruptions while improving service desk efficiency. Through a broader range of integrations with more of the IT infrastructure and additional IT Infrastructure Library (ITIL®) problem management automation, BMC enables the service desk to more efficiently prioritize, resolve, and prevent incidents based on business priorities or potential impact. Solution Components BMC Incident and Problem Process Management BMC Service Impact Management BMC Atrium BMC Distributed Infrastructure Performance and Availability Management BMC Event Management   Related Solutions BMC Distributed Data Backup and Recovery BMC Mainframe Infrastructure Performance and Availability Management BMC Mainframe Database Management BMC Enterprise Scheduling BMC Performance Analysis and Capacity Management (Distributed) BMC Performance Analysis and Capacity Management (Mainframe) BMC Service Request Management BMC Application Performance and Availability Management

News BMC Software’s Competitive Thrust Continues Press Release Podcast Intro to Proactive Incident and Problem Management Webinars Ensuring Business Services with Proactive Incident and Problem Management (registration required) Proactive Incident and Problem Management Digging Deeper Series > Browse all Service Management webinars White Papers Solution Brief (pdf) > View all resources Analyst Reports Read what industry analysts are saying about BMC. EMA 2006 Report BMC Software Unifies Its SLM Functionality (registration required) Gartner: Magic Quadrant for IT Event Correlation and Analysis, 2007 EMA: BMC Announces ProactiveNet Enhancements: Next Step in Service-Aware BSM Strategy (pdf) Ptak, Noel and Associates: BMC Enhances Service Assurance with Analytics and Integration (pdf)