Resources The following resources provide more information on Business Service Management: Analyst Reports BMC Software Aligns IT With The Business To Lead In Business Service Management, The Forrester Wave™ Vendor Summary, Q1 2007 (pdf) The Forrester Wave™: Business Service Management, Q1 2007, Forrester Research, Inc., by Peter O'Neill and Evelyn Hubbert, March 2007 (pdf) BSM Is Coming of Age: Time to Define What It Is, by P. O'Neill, with T. Mendel, Ph.D., J. Garbani, R. Iqbal, January 2006 (pdf) SWOT Analysis: BMC Software, Q4 2006, Forrester Research, Inc., November 2006 (pdf) Implementing BSM, Forrester Research, Inc., April 2006 (pdf) > View all Analyst Reports White Papers Best Practices White Paper: Building Business Value Faster with Managed Services (pdf) What Do You Need from a Configuration Management Database (CMDB)? (registration required) Identity Management Route to Value™: A Path to Effective Business Service Management (pdf) > View all White Papers Success Stories Business Service Management Success Stories Webcasts BMC Software and CIO magazine present "Turning Best Practices into Best Projects" (recorded) > View all Webcasts Training BSM Airport Simulation Publications BMC Activation Insights Press BMC Software Delivers Industry’s First Fully Integrated Closed-Loop Client Management Solution (June 7, 2006) BMC Software Delivers Strong Foundation for BSM Success; Extends Market Leadership Against HP, CA, and IBM (May 15, 2006)