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What’s New in BMC Service Desk Express Suite 9.6
Your easy-to-install, easy-to-use and easy-to-maintain solution becomes even simpler and friendlier. BMC Service Desk Express Suite 9.6 further builds on its reputation as a flexible and easy to use application by:
- Simplifying the product through a number of user interface and functionality related improvements
- Enhancing the quality of the end user experience through richer self-service capabilities
- Reducing risk and ensuring continuity of service through improved security
- Improving administrator’s ability to diagnose and resolve issues around installation and maintenance of the product
In conjunction with this release we have expanded the self-service solution – BMC Service Desk Express Client Services. For existing and new customers who are under pressure to reduce their support costs and at the same time improve the quality of service, this solution:
- Improves end user experience through an intuitive, personalized and highly customizable user interface
- Reduces the costs of support by offering self-service capabilities to end users
- Improves the value of your support staff by freeing up time to pursue strategic initiatives
- Reduces call volume by extending knowledge management to end users
Register now to view the What’s new in BMC Service Desk Express Suite 9.6 webinar demonstration to learn more about these two releases and further improve the efficiency and effectiveness of your service support department.
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