BMC Thought Leader: Herb VanHook Herb VanHook has held several key positions at META Group (most recently serving as Interim President and Chief Operating Officer), and has more than 30 years of experience in information technology, including senior positions at IBM, Computer Associates, and Legent Corporation.     Herb VanHook, Vice President of Business Planning, focuses on issues and trends that will impact IT management over the next several years. His research will explore the changes in technology environments and the challenges these changes will present in managing the evolving IT world. Select from the resources below: White Papers The Well-Managed Web Service (pdf) Reduce IT Costs and Complexity with Effective Application Problem Management (pdf) Articles Innovation Book: Strategies for Effective Application Problem Management (pdf) Podcasts Peering Into the Crystal Ball