BMC Thought Leader: Ken Turbitt Ken Turbitt has broad experience in best practices management, IT, and consulting; has held an ISEB ITIL Manager/Masters qualification for more than 10 years; and has been a Gartner-qualified TCO consultant.     Ken Turbitt, Best Practices Director, offers best practices of implementing and automating ITIL processes. Select from the resources below: White Papers Six Guiding Principles to Changing Behavior and Speeding the Adoption of BSM and ITIL (pdf) Pink Elephant and BMC Software Survey Results: ITIL® Best Practices in SAP Environments (pdf) ITIL Version 3: Support for the Growing Importance of Business Service Management (pdf) Leveraging the Synergy between Identity Management and ITIL Processes (pdf) Combine ITIL and COBIT to Meet Business Challenges (pdf) ISO 20000: What's an Organization to Do? (pdf) Manage IT from a Business Perspective: Integrate and Automate Best Practices from ITIL (pdf) Can You Really Get ITIL Out of the Box? (pdf) ITIL, the CMS, and You (pdf) Articles Innovation Book: Identity Management: Bringing the People Component to ITIL (pdf) ITSM Watch: ITIL 3 and Business Value Straight from the Top Innovation Book: ITIL Plus COBIT: Formula for Success in IT Governance (pdf) it.news.com.au: Who Says You Can't Get ITIL Out of the Box? ITSM Watch: ITIL-The Business Perspective Approach BMC Industry Insights: What’s New in ITIL V3? Understanding the changes in the latest ITIL release BMC Industry Insights: Business Service Management Puts You Ahead of the ITIL V3 Curve Sarbanes-Oxley Compliance Journal: Tackling the IT Governance Challenge Podcasts Looking at the Big Picture