BMC Thought Leader: Mary Nugent Mary Nugent is an accomplished software technology executive with expertise and in-depth knowledge of information technology. She leads the software consulting organization that is responsible for Business Service Management (BSM) projects for BMC Software.     Mary Nugent, Vice President of Software Consulting, offers best practices for developing and implementing a service model and the value it brings to IT and the business. Select from the resources below: White Papers Can You Believe In ROI? (pdf) Bridging the Gap between Business Processes and the IT Environment (pdf) From Managing Boxes to Managing Business Processes: The Evolving Role of IT Service Management (pdf) Articles Innovation Book: The Business Service: The Lingua Franca Connecting IT and the Business ebizQ: Bridge the Communication Gap between IT and the Business ITSMWatch.com: The Evolving Role of IT Service Management z/Journal: Embracing Best Practices: The IT/Business Alignment Cycle (pdf) Podcasts Measuring the Value of Your IT Investments