BMC Thought Leader: Doug Mueller Doug Mueller is a co-founder of Remedy® and is involved with product architecture/ development of Action Request System® and applications.     Doug Mueller, BMC CTO for the Service Management Business Unit, discusses the features that a Configuration Management Database (CMDB) needs and how they contribute to an overall configuration management solution that will allow your IT organization to provide the best service possible. Select from the resources below: White Papers What Do You Need from a Configuration Management Database (CMDB)? (pdf) Streamlining Service Request Processes: A Key to Business Success (pdf) Articles Innovation Book: Get More Value from Your Service Desk with Service Request Management SDA India: The Service Desk of the Future Computerworld: Taking the Configuration Management Database to the Next Level: The Federated Data Model