BMC Thought Leader: Peter Armstrong Peter Armstrong is responsible for the increasingly important domain of how business and information technology need to work together and has helped to develop the company’s Business Service Management (BSM) strategy.     Corporate Strategist Peter Armstrong offers strategies for aligning IT with the business through Business Service Management (BSM) based on various examples. Select from the resources below: White Papers Strategies to Maximize IT Business Value - Automate and Optimize ITIL Processes (pdf) Taking IT to the Next Level with Business Service Management (pdf) Swing into Business Service Management: Seven Strategies for Enabling IT to Activate the Business (pdf) Give and Take (pdf) Articles BMC Software: A Few Thoughts on Eastern Philosophies, Inner Peace, and Process-Optimized IT (pdf) CIO Update: Do You Want Fries with That? Computerworld: Get Into the Swing of Configuration Management to Keep IT in Sync with Business Needs ITWorld.com: IT Horror Stories. Be Afraid. Be Very Afraid Podcasts and Blogs BSM, A Deliberate Revolution (podcast) Golf and the Practice of BSM (podcast) Adopting a Service Management Mentality (blog)