BMC Thought Leader: Alisa Nessler Alisa Nessler, vice president of BMC Enterprise Systems Management Business Unit Customer Support, discusses factors that determine the level of customer support companies need to achieve the full benefits of their investment in technology.     As vice president of BMC Enterprise Systems Management Business Unit Customer Support, Alisa Nessler leads the worldwide customer support team for enterprise systems management products. She began her career as a software engineer. After ten years with IBM®, primarily in sales and sales management, she joined BMC in the mid-1990s and was responsible for BMC PATROL product marketing. She left BMC and became the CEO for several startup companies. She returned to BMC and served as a program executive prior to taking on the support responsibility in mid-2006. White Papers One Size Does Not Fit All (pdf)