Unified Service Level Management Problem Most IT departments lack integrated tools and processes, so they have no way to associate their service availability, response, and performance metrics into meaningful service goals that business people understand. There is no common language or viewpoint to compare or prioritize support effort to deliver quality service to the user community. This disconnect can seriously impact or disrupt critical business services, which creates dissatisfaction among users, higher costs, and a loss in revenue. Solution BMC solutions for Unified Service Level Management define, measure, and monitor service agreements. With a complete view of the people, processes, and technology used to support business services, and the ability to automatically take correct action based on that information, IT professionals can consistently deliver high service levels and ensure service compliance. Solution Components BMC Distributed Infrastructure Performance and Availability Management BMC Incident and Problem Process Management BMC Application Performance and Availability Management   Related Solutions BMC Event Management  BMC Service Request Management BMC Change Process Management BMC Service Impact Management  BMC Atrium

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