Learning Path: ITIL® (IT Infrastructure Library) V3 The Information Technology Infrastructure Library (ITIL) has evolved from a recommended best practice to a global industry standard for aligning IT services with business requirements. ITIL drives business value by helping IT organizations share common terminology and integrated IT service management processes across the IT organization. The recent launch of ITIL version 3 (ITIL V3) provides companies with an opportunity to focus on IT service management using a life cycle approach, which takes a holistic view of services and eliminates siloed functions. BMC Educational Services offers learning paths for key roles across industries and organizations. Select your role or area of interest. IT Directors/CXOs/Non-IT Personnel / IT Consultants, IT Leadership / IT Staff / IT Managers/Project Managers / IT Practitioners Target Audience: IT Directors/CXOs/Non-IT Personnel This learning path is designed for IT directors/CXOs/non-IT personnel who: Are responsible for IT operations, or business related IT services Anyone interested in learning Best Practice ITIL processes Required Courses Select Region to Register ITIL V3: Executive Overview Note: If you take the recommended ITIL V3: Foundation and Examination course, you do not need to take the ITIL V3: Executive Overview course. Americas  EMEA  Asia Pacific ITIL Planning to Implement Service Management Americas  EMEA  Asia Pacific Recommended Courses Select Region to Register ITIL V3: Foundation and Examination Note: If you take the recommended ITIL V3: Foundation and Examination course, you do not need to take the ITIL V3: Executive Overview course. Americas  EMEA  Asia Pacific ITSM Mobilization Workshop Americas  EMEA  Asia Pacific   Target Audience: IT Consultants, IT Leadership This learning path is designed for IT consultants, IT leadership who: Are responsible for implementing and customizing IT infrastructure and IT processes Required Courses Select Region to Register ITIL V3: Executive Overview Note: If you take the recommended ITIL V3: Foundation and Examination course, you do not need to take the ITIL V3: Executive Overview course. Americas  EMEA  Asia Pacific ITIL Planning to Implement Service Management Americas  EMEA  Asia Pacific Recommended Courses Select Region to Register ITIL V3: Foundation and Examination Note: If you take the recommended ITIL V3: Foundation and Examination course, you do not need to take the ITIL V3: Executive Overview course. Americas  EMEA  Asia Pacific ITSM Mobilization Workshop Americas  EMEA  Asia Pacific   Target Audience: IT Staff This learning path is designed for IT staff who: Are responsible for monitoring and maintaining IT infrastructure and IT processes Required Courses Select Region to Register ITIL V3: Foundation and Examination Americas  EMEA  Asia Pacific ITIL Planning to Implement Service Management Americas  EMEA  Asia Pacific   Target Audience: IT Managers/Project Managers This learning path is designed for IT managers/project managers who: Are responsible for the overall IT infrastructure and IT process re-engineering Anyone who needs deeper skills in ITIL Required Courses Select Region to Register ITIL V3: Foundation and Examination Americas  EMEA  Asia Pacific ITIL Planning to Implement Service Management Americas  EMEA  Asia Pacific Recommended Courses Select Region to Register ITIL Service Manager Certification (Master Certification Class) Americas  EMEA  Asia Pacific ITIL V3: Service Manager Bridging Course Americas  EMEA  Asia Pacific   Target Audience: IT Practitioners This learning path is designed for IT practitioners who: Oversee the usage and implementation of IT practices, departments, or IT functions Anyone interested in learning the details of individual best practice processes and functions in ITIL Required Courses Select Region to Register ITIL V3: Foundation and Examination Americas  EMEA  Asia Pacific Clustered Practitioner Courses Select Region to Register ITIL Practitioner - Release and Control Management Americas  EMEA  Asia Pacific ITIL Practitioner - Support and Restore Americas  EMEA  Asia Pacific ITIL Practitioner - Agree and Define (New SLM and Financial Management cluster) Americas  EMEA  Asia Pacific ITIL Practitioner - Plan and Improve (New Availability, ITSCM, and Capacity Management cluster) Americas  EMEA  Asia Pacific Recommended Courses Select Region to Register ITSM Mobilization Workshop Americas  EMEA  Asia Pacific   Download the pdf for this learning path.