Learning Path: BMC Service Desk Express BMC Service Desk Express Suite is designed to meet business requirements, automate service desk processes, and lower cost of support operations. This customizable, service management solution combines best-in-class help desk software with core ITIL® best practices. This suite provides a powerful workflow solution that delivers superior service and reduces operational expenses with reporting that provides the data you need to make informed business decisions. BMC Educational Services offers learning paths for key roles across industries and organizations. Select your role or area of interest. Application Administrators / Developers / Managers / Users Target Audience: Application Administrators This learning path is designed for application administrators who: Maintain and configure the BMC Service Desk Express server, including performance, security, and maintenance responsibilities Modify existing workflow or build additional workflow on a limited basis Required Courses Select Region to Register BMC Service Desk Express 9.x: Administering – Part 1 Americas  EMEA  Asia Pacific BMC Service Desk Express 9.x: Administering – Part 2 Americas  EMEA  Asia Pacific BMC Service Desk Express 9.x: Administering – Part 3 Americas  EMEA  Asia Pacific Recommended Courses Select Region to Register BMC Service Desk Express 9.x: Using Crystal Reports Americas  EMEA  Asia Pacific BMC Service Desk Express Integration Engine 9.1: Administering Americas  EMEA  Asia Pacific   Target Audience: Developers This learning path is designed for developers who: Design, test, deploy, and troubleshoot BMC Service Desk Express applications, determined by the assessed needs of a business Required Courses Select Region to Register BMC Service Desk Express 9.x: Administering – Part 1 Americas  EMEA  Asia Pacific BMC Service Desk Express 9.x: Administering – Part 2 Americas  EMEA  Asia Pacific BMC Service Desk Express 9.x: Administering – Part 3 Americas  EMEA  Asia Pacific BMC Service Desk Express 9.x: Using Crystal Reports Americas  EMEA  Asia Pacific BMC Service Desk Express 9.x: Advanced Crystal Reports Americas  EMEA  Asia Pacific Recommended Courses Select Region to Register BMC Service Desk 9.x: Implementing Asset and Change Management Americas  EMEA  Asia Pacific BMC Service Desk Express Integration Engine 9.1: Administering Americas  EMEA  Asia Pacific   Target Audience: Managers This learning path is designed for managers who: Oversee the usage and implementation of BMC Service Desk Express applications, as well as those that use the solution May be a functional manager, line-of-business manager, or supervisor Required Courses Select Region to Register BMC Service Desk 9.x: Using Americas  EMEA  Asia Pacific BMC Service Desk Express 9.x: Using Crystal Reports Americas  EMEA  Asia Pacific Recommended Courses Select Region to Register BMC Service Desk Express 9.x: Advanced Crystal Reports Americas  EMEA  Asia Pacific   Target Audience: Users This learning path is designed for users who: Use the BMC Service Desk Express application to perform their own job Understand how to use the application as it was designed in such a manner that data entered and retrieved is accurate and applicable Required Courses Select Region to Register BMC Service Desk 9.x: Using Americas  EMEA  Asia Pacific   Download the pdf for this learning path.