Learning Path: BMC Remedy Service Desk 7.x BMC Remedy Service Desk is an incident and problem automated workflow solution that can cost-effectively reduce the number of incidents handled, improve resolution times, and prevent future incidents from occurring, while improving IT staff efficiency. Part of an integrated and industry-defining Service Management suite, BMC Remedy Service Desk provides embedded best practices and paves the way for Business Service Management (BSM) attainment. BMC Educational Services offers learning paths for key roles across industries and organizations. Select your role or area of interest. Application Administrators / Developers / Managers / Users Target Audience: Application Administrators This learning path is designed for application administrators who: Configure and maintain BMC Remedy Service Desk data Understand each role available within the application Deploy the application to the Mid-Tier, if applicable Required Courses Select Region to Register BMC Remedy AR System 7.x: Administering – Part 1 (WBT) Americas  EMEA  Asia Pacific BMC Remedy IT Service Management 7.x: Application Administering Essentials (WBT) Americas  EMEA  Asia Pacific BMC Remedy Service Desk & BMC Remedy Change Management 7.x: Administering Note: When you purchase this training course, you are automatically enrolled in each of the following prerequisite web-based training (WBT) courses: BMC Remedy Service Desk 7.x: Using Incident Management (WBT) BMC Remedy Service Desk 7.x: Using Problem Management (WBT) BMC Remedy Change Management 7.x: Using (WBT) Americas  EMEA  Asia Pacific Recommended Courses Select Region to Register ITIL® V3: Foundation Americas  EMEA  Asia Pacific BMC Atrium CMDB 2.x: Administering – Part 1 (WBT) Americas  EMEA  Asia Pacific BMC Remedy AR System 7.x: Administering – Part 2 Americas  EMEA  Asia Pacific BMC Service Request Management 2.x: Administering and Configuring Americas  EMEA  Asia Pacific BMC Remedy Knowledge Management 7.x Using (WBT) Americas  EMEA  Asia Pacific BMC Remedy Knowledge Management 7.x Administering Americas  EMEA  Asia Pacific   Target Audience: Developers This learning path is designed for developers who: Maintain, deploy, and troubleshoot BMC Remedy Service Desk Modify existing workflow or building additional workflow after extensive analysis Required Courses Select Region to Register BMC Remedy AR System 7.x: Administering – Part 1 (WBT) Americas  EMEA  Asia Pacific BMC Remedy AR System 7.x: Administering – Part 2 Americas  EMEA  Asia Pacific BMC Atrium CMDB 2.x: Administering – Part 1 (WBT) Americas  EMEA  Asia Pacific BMC Remedy IT Service Management 7.x: Application Administering Essentials (WBT) Americas  EMEA  Asia Pacific BMC Remedy Service Desk 7.x: Using Incident Management (WBT) Americas  EMEA  Asia Pacific BMC Remedy Service Desk 7.x: Using Problem Management (WBT) Americas  EMEA  Asia Pacific BMC Remedy IT Service Management 7.x: Installing and Configuring Americas  EMEA  Asia Pacific Recommended Courses Select Region to Register ITIL® V3: Foundation Americas  EMEA  Asia Pacific BMC Remedy AR System 7.x: Administering – Part 3 Americas  EMEA  Asia Pacific BMC Atrium CMDB 2.x: Administering – Part 2 Americas  EMEA  Asia Pacific BMC Service Request Management 2.x: Administering and Configuring Americas  EMEA  Asia Pacific BMC Remedy IT Service Management 7.x: Preparing to Migrate (WBT) Americas  EMEA  Asia Pacific BMC Remedy Knowledge Management 7.x Using (WBT) Americas  EMEA  Asia Pacific BMC Remedy Knowledge Management 7.x Administering Americas  EMEA  Asia Pacific   Target Audience: Managers This learning path is designed for managers who: Oversee the usage and implementation of BMC Remedy applications, as well as those that use the solution May be a functional manager, line-of-business manager, or supervisor Required Courses Select Region to Register BMC Remedy Service Desk 7.x: Using Incident Management (WBT) Americas  EMEA  Asia Pacific BMC Remedy Service Desk 7.x: Using Problem Management (WBT) Americas  EMEA  Asia Pacific Recommended Courses Select Region to Register ITIL® V3: Foundation Americas  EMEA  Asia Pacific BMC Atrium CMDB 2.x: Administering – Part 1 (WBT) Americas  EMEA  Asia Pacific BMC Remedy IT Service Management 7.x: Preparing for Migration Americas  EMEA  Asia Pacific BMC Remedy ITSM 7.x: Application Administering Essentials (WBT) Americas  EMEA  Asia Pacific BMC Remedy Knowledge Management 7.x Using (WBT) Americas  EMEA  Asia Pacific   Target Audience: Users This learning path is designed for users who: Use BMC Remedy Service Desk to perform their own job Understand how to use the application as it was designed, in such a manner that data entered and retrieved is accurate and applicable Required Courses Select Region to Register BMC Remedy Service Desk 7.x: Using Incident Management (WBT) Americas  EMEA  Asia Pacific BMC Remedy Service Desk 7.x: Using Problem Management (WBT) Americas  EMEA  Asia Pacific BMC Remedy Knowledge Management 7.x Using (WBT) Americas  EMEA  Asia Pacific   Download the pdf for this learning path.