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Learning Path: BMC Remedy Change Management 7.x

BMC Remedy Change Management delivers comprehensive policy, process management, and planning capabilities that help you increase the speed and consistency in which you implement changes while minimizing risk and errors. With its out-of-the-box integration to BMC Configuration Management, it manages an automated, closed-loop solution that can automatically track a Request for Change (RFC) from Request Initiation to Planning, Implementation, and Verification. BMC Remedy Change Management Application is critical to ensuring that IT change is managed in harmony with business objectives.

BMC Educational Services offers learning paths for key roles across industries and organizations. Select your role or area of interest.

Application Administrators / Developers / Managers / Users

Target Audience: Application Administrators

This learning path is designed for application administrators who:

  • Configure and maintain BMC Remedy Change Management data
  • Understand each role available within the application
  • Deploy the application to the Mid-Tier, if applicable
Required Courses Select Region to Register
BMC Remedy AR System 7.x: Administering – Part 1 (WBT) Americas  EMEA  Asia Pacific
BMC Remedy IT Service Management 7.x: Application Administering Essentials (WBT) Americas  EMEA  Asia Pacific
BMC Remedy Service Desk & BMC Remedy Change Management 7.x: Administering

Note: When you purchase this training course, you are automatically enrolled in each of the following prerequisite web-based training (WBT) courses:

  • BMC Remedy Change Management 7.x: Using (WBT)
  • BMC Remedy Service Desk 7.x: Using Incident Management (WBT)
  • BMC Remedy Service Desk 7.x: Using Problem Management (WBT)
Americas  EMEA  Asia Pacific
Recommended Courses Select Region to Register

ITIL® V3: Foundation

Americas  EMEA  Asia Pacific
BMC Atrium CMDB 2.x: Administering – Part 1 (WBT) Americas  EMEA  Asia Pacific
BMC Remedy AR System 7.x: Administering – Part 2 Americas  EMEA  Asia Pacific
BMC Service Request Management 2.x: Administering and Configuring Americas  EMEA  Asia Pacific

 

Target Audience: Developers

This learning path is designed for developers who:

  • Maintain, deploy, and troubleshoot BMC Remedy Change Management
  • Modify existing workflow or build additional workflow after extensive analysis
Required Courses Select Region to Register
BMC Remedy AR System 7.x: Administering – Part 1 (WBT) Americas  EMEA  Asia Pacific
BMC Remedy AR System 7.x: Administering – Part 2 Americas  EMEA  Asia Pacific
BMC Atrium CMDB 2.x: Administering – Part 1 (WBT) Americas  EMEA  Asia Pacific
BMC Atrium CMDB 2.x: Administering – Part 2 Americas  EMEA  Asia Pacific
BMC Remedy IT Service Management 7.x: Application Administering Essentials (WBT) Americas  EMEA  Asia Pacific
BMC Remedy Change Management 7.x: Using (WBT) Americas  EMEA  Asia Pacific
BMC Remedy IT Service Management 7.x: Installing and Configuring Americas  EMEA  Asia Pacific
Recommended Courses Select Region to Register

ITIL® V3: Foundation

Americas  EMEA  Asia Pacific
BMC Remedy AR System 7.x: Administering – Part 3 Americas  EMEA  Asia Pacific
BMC Atrium CMDB 2.x: Administering – Part 3 Americas  EMEA  Asia Pacific
BMC Service Request Management 2.x: Administering and Configuring Americas  EMEA  Asia Pacific
BMC Remedy IT Service Management 7.x: Preparing to Migrate (WBT) Americas  EMEA  Asia Pacific

 

Target Audience: Managers

This learning path is designed for managers who:

  • Oversee the usage and implementation of BMC Remedy applications, as well as those that use the solution
  • May be a functional manager, line-of-business manager, or supervisor
Required Courses Select Region to Register
BMC Remedy Change Management 7.x: Using (WBT) Americas  EMEA  Asia Pacific
Recommended Courses Select Region to Register

ITIL® V3: Foundation

Americas  EMEA  Asia Pacific
BMC Atrium CMDB 2.x: Administering – Part 1 (WBT) Americas  EMEA  Asia Pacific
BMC Remedy IT Service Management 7.x: Preparing for Migration Americas  EMEA  Asia Pacific
BMC Remedy ITSM 7.x: Application Administering Essentials (WBT) Americas  EMEA  Asia Pacific

 

Target Audience: Users

This learning path is designed for users who:

  • Use BMC Remedy Change Management to perform their own job
  • Understand how to use the application as it was designed, in such a manner that data entered and retrieved is accurate and applicable
Required Courses Select Region to Register
BMC Remedy Change Management 7.x: Using (WBT) Americas  EMEA  Asia Pacific

 

Download the pdf for this learning path.



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